Frequently Asked Questions

Everything you need to know about shopping with MyMus

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

MyMus accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that custom duties and taxes may apply depending on your local regulations.

How do I contact customer support?

Our support team is available via email at support@mymus.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.